Boonton - FAQ

FAQ

Shipping

Does Boonton require an RMA (Return Material Authorization) number?

Yes, Boonton requires RMA numbers on all returns. This number can easily be obtained using our Request an RMA link.

RMA numbers can also be obtained by either calling Boonton at 973-386-9696 or e-mailing Boonton at service@boonton.com. Please have the following information available when requesting an RMA #: The model number and serial number of the unit, the model numbers and serial numbers of accessories being returned with unit, a technical contact and a detailed description of the reason for return (include any data with the return that shows the problem).

Where do I send items being returned to Boonton?

All mail and packages should be sent to:

Boonton Electronics Corporation
25 Eastmans Road
Parsippany, NJ 07054-3702

Please label the packages with the RMA #.

Calibration

Can Boonton certify the calibrations?

All Boonton calibrations are in accordance with ANSI Z-540 (Mil spec 45662A) and all units leave with a NIST traceable certificate of calibration.

Is data provided on calibrations?

Boonton will provide both initial (if applicable) and final data on all calibrations.

What is the recommended calibration cycle?

Boonton recommends a calibration cycle of one year on all equipment under normal usage.

Standard and priority processing availableUnless otherwise directed, the Wireless Telecom Group will designate a one-year interval due date from date of calibration on the equipment calibration labels and Certificate of Calibration. If for any reason this is unacceptable, please notify WTG with the desired interval.

Can Boonton calibrate and repair other manufacturers' equipment?

No, Boonton only calibrates and repairs equipment that it manufactures.

 

Warranty

What is Boonton's new product warranty period?

Boonton warranties all new product to be free from defects for a period of 3 years.

Are repairs warranted?

Repairs have a six month warranty.

Sales Service

Can I get a demo before I purchase a product?

Yes, a product demonstration can be arranged through your local sales representative, or by submitting this form.

If outside the United States whom do I contact for sales and service?

Outside the United States you should contact your local sales representative. When a unit is returned from outside the United States the customer is responsible for all shipping charges (incoming and return) as well as all custom fees and duties.

Products

Are longer length sensor cables available for my meter?

Yes, please contact your local sales representative for availability and pricing.

 What is provided in the standard power meter voltage probe kit?

The 95206302A Standard RF Probe Kit 10 kHz – 1.2 GHz includes a 952001 probe, 952002 50 Ohm BNC adapter, 952004 Probe Tip, 952005 100:1 Voltage Divider, and 95109101A Sensor Data Adapter with a 5ft / 1.5m cable.

The 95206301A Standard RF Probe Kit 10 kHz – 1.2 GHz includes a 952001 probe, 952002 50 Ohm BNC adapter, 952004 Probe Tip, 952005 100:1 Voltage Divider, and a 41-2A 5ft / 1.5m cable. 

These probe kits are for use with the 4530, 4540, and 9240 series of instruments.  For probe kits for legacy instruments, please contact your local sales representative.


What is provided in the low-frequency power meter voltage probe kit?

The 95206402A Low Frequency RF Probe Kit 10 Hz – 100 MHz includes a 952016 probe, 952002 50 Ohm BNC adapter, 952004 Probe Tip, 952058 Low Frequency 100:1 Voltage Divider, and 95109101A Sensor Data Adapter with a 5ft / 1.5m cable.

The 95206401A Low Frequency RF Probe Kit 10 Hz – 100 MHz includes a 952016 probe, 952002 50 Ohm BNC adapter, 952004 Probe Tip, 952058 Low Frequency 100:1 Voltage Divider, and a 41-2A 5ft / 1.5m cable. 

These probe kits are for use with the 4530, 4540, and 9240 series of instruments.  For probe kits for legacy instruments, please contact your local sales representative.

When ordering a power sensor only, is the cable standard?

No, one five-foot cable comes standard with the purchase of a power meter.

Where do I inquire about a product?

You can contact your local sales representative or distributor to inquire about a product or contact Boonton directly by sending an e-mail or filling out one of our forms: Request Information, Request a Demo, or Request a Quote.

What are data adaptors?

Data adapters are a device that is used with the CW sensors and probes on all of the currently offered Boonton RF Power Meters and Voltmeters. This device has an EPROM in it that holds the calibration data for one sensor or probe. The data adapter is serialized to match the corresponding sensor or probe for which it holds the data.

Do I have to use a data adapter?

The data adapter must be used to connect the sensor or probe to the unit. The serial number must match the unit you are using. If serial numbers do not match an error in reading will occur.  This error can range from a small amount to making the unit inoperative if the data adapter is programmed for a different series sensor.

If I purchase a new sensor will the data adapter be supplied?

Data adapters are provided with all CW sensors.

Do all power meters require the sensor to have a data adapter?

Data adapters are required on all of the currently offered Boonton RF Power Meters and Voltmeters that use the CW sensors and probes. These units can be identified by the 10 pin input connectors.

Which sensor can I connect to my RF power meter?

The Boonton sensor compatibility list shows sensors and RF power meters that work together. The list includes current as well as discontinued products. If you need further information please contact your nearest Wireless Telecom Group sales and support center.

Can I connect a discontinued sensor to a current RF power meter?

Many of our RF Power meters are designed to be backwards-compatible with older Boonton Sensors. Please consult the sensor compatibility list for complete compatibility information. If you need further information please contact your local sales representative.

Specific Product Questions

How many filters can be installed in the 1121 Audio Analyzer?

The 1121A allows two filters to be installed at the same time.  Additional filters can be purchased, but only two can operate simultaneously.